Holiday Chrysler Dodge Jeep RAM

"A Great Sales Experince"

I want to give a shout out to my new friends at Holiday Chrysler Dodge Jeep (www.holidaycdj.com)  in Fond du Lac, Wisconsin.  I had the opportunity to meet Nancy Berg, Mike Marvin and Randy Sabel last week when I purchased a Chrysler Town & Country mini-van for my wife.  You might ask, "what does this have to with selling?"

Here's the thing.  My wife knew exactly what she wanted.  This van was one year old which made the price right, it had the dual DVD system in it which keeps the kids happy on long trips, and the color was right.  That said, I found 10 or so vans like this on the internet, none of which were in my local market, so I could have done anywhere.  Worse yet, I had contacted the dealers in my local market to ask about finding a van like this and only got one call back.  Even worse yet, I was headed to southern Illinois to buy one, was almost there and the salesman called me to let me know he had just sold it ? ugh!  When I first contacted Nancy, she was pleasant, was appreciative and gave me just enough insight into the dealership that I was instantly comfortable with her.  I let her know I was coming up (2 1/4 hour drive) and I arrived to find the van parked in front and ready for me to see.  Better yet, they had two vans of the same style, so I now had a selection to choose from.  Nancy introduced me to Mike, who took me for a test drive.  Wanting more assurance, I asked Mike about his time with the dealership and learned he has worked there for 14 years ? how great is that?  My first three interactions (I also spoke with Randy on the phone before heading up to do a credit app) built an immense sense of trust and credibility.

Now, I will say that I took the first offer they gave me on the van.  I also purchased the paint sealant, the interior protection and the 100,000 service contract.  All of these add on items sometimes get a bad name in the consumer world, but they all were of value to me and I hope that they made money on them.

So, I was an "easy sale".  When I was in the car business many years ago, I might have called someone like me a "lay down".  In reality, what I was was a customer who knew exactly what he wanted, had a good idea of what my trade was worth and got that amount and knew that the van I bought was exactly the right vehicle for my family at this point in our life.  My point is that a real "sale" happens at moments like this.  No pressure, no selling me something I did not want or need, no BS, none of the "dumb" sales approaches that other car dealers take.  These were real people listening to what I wanted and finding a way to make it happen for me all brought together through the power of the internet.

To conclude, the folks at Holiday CDJ are great folks and I wanted to let the world know.  My hope is that if you are ever in the market for a new or used vehicle, you will go see my new friends in Fond du Lac!

source:
http://sellingisdumb.com/2010/08/02/a-great-sales-experience/

Brent B.,Selling is Dumb

"Great Care"

I just wanted to say how great you are! We came in Sat. morning to test drive a car. It was all detailed and ready for us right when we got there! After the test drive we sat down with Chris Olig. Chris took great care of us and was a pleasure to deal with. Rather than finance with my credit union, Chris was able to get us a better rate and we drove it home Sat! We are telling our friends what a great buying experience it was working with Holiday (Chrysler Dodge Jeep Ram)! Thank you again!!!

ALan & Tiffany L.,Oshkosh

"Thank You"

Tim,

We recently had the pleasure of purchasing a used car (Envoy) from Holiday Chrysler.
I want to thank you for your tremendous service and care.

One day following delivery of the vehicle we experienced a warning light issue. We immediately notified you and Holiday Chrysler took care of the issue.  As a customer, you anticipate some minor issues with a used car. I appreciate you and the excellent service by Holiday Chrysler to have this issue corrected.

We are happy that we purchased our vehicle with Holiday (Chrysler Dodge Jeep Ram). You will be the first dealer that we contact when we are in the market for another vehicle!

Sincerely,
Patrick Q.

Patrick Q.,Appleton

"Excellent Treatment"

Dear Kraig,

Robert and I want to personally thank you and the staff at Holiday Chrysler for the excellent treatment we encountered when buying our car this week. Through out the course of the 50 years we have been married, we have purchased quite a few cars and some of the experiences have not always been enjoyable. This was not the case at Holiday Chrysler, as our experience with you was great!

Living in a smaill town, in the very northern part of Wisconsin, our choice of cars was non existent. When we started looking on the internet for something, we found many cars within our price range. When we phoned Holiday we were teated with much respect and in a friendly manner, which made us want to look first at the car you had. We already had a good feeling about the dealership and the people there! When we finally did make it to the dealership we were greeted in a welcoming manner and immediately felt at home. Not once were we pressured or made to feel uncomfortable. We found the car to be listed correctly, and all of our questions were answered truthfully.

So a special thank you to Nancy, Randy, Colleen and to you Kraig for your help in this "big decision" of buying our car. You actually made it totally painless!!

We will definitely look at your website when we are in need of replacing our other car, again thank you.

Sincerely,
Susan and Robert T.

Susan and Robert T.

"Second Car from Holiday CDJ"

This is the second car we have bought from Holiday CDJ and once again we have been more than pleased with the experience. Chris, our salesman, searched for and found the car I was looking for and arranged for us to drive it. We appreciated the friendly staff and the attention to detail.

Scott & Cindy,Cambria

"Great Salesman"

Kraig Peterson treated us with respect and kindness. He is very knowledgeable and friendly. He is a great salesman and a likeable guy.

Richard and Judith H.

"A very happy experience!"

We would love to thank Ann Wirtz for selling us our beautiful 2012 Chrysler van at Holiday Chrysler at Rolling Meadows. She met us at the door friendly and so nice when we told we wanted to buy a new car. She helped us with everything and made our car buying day a very happy experience. Ann Wirtz does a great job and made us just feel right at home. She has called us to see how we are doing and offered to help us with any problem.

Ed & Nancy G.

"Impressed"

We love our 2010 Dodge van we purchased from you last Monday. We're still checking the manual to be sure what all the buttons operate.
Everyone is so impressed at how clean everything is -- looks like a brand new car. So far our experience with Holiday CDJ has been great -- thank you.

Jean

"Third Vehicle From Holiday CDJ"

Last week we purchased a used Dodge Caravan. Thought we could not afford a new vehicle, the trade in car was still in good shape and we got a call from Colleen to come in and see what you had. Elizabeth showed me 3 vehicles and the price and trade-in values were unbelieveably good. The next day Randy handled the paperwork. The sale went very smooth and my wife and I really like this vehicle. Note: This is our third purchase from Holiday C-D-J. We also have some service work done here.

Thank you all very much!

Kent & Phyllis Z.

"Kudo's"

I cannot believe that I did it! Elizabeth is an awesome salesperson and she deserves Kudo's. She has put me in my dream car. Everyone I have dealt with at Holiday Dodge have the best personalities and have worked hard to make me a super satisfied customer. Thanks!

Elizabeth F.,Waupun

"Fun and Down to Earth"

Elizabeth is very accommodating, fun and down to earth to work with.
The sale went smooth and easy and I would recommend  Elizabeth and Holiday CDJ to anyone looking for a New or Used Vehicle.

Jason M.,Fond du Lac

"Try them, you'll like them!"

We are excited and thrilled with our recent purchase from Holiday Chrysler Dodge Jeep and Ram in Fond du Lac, Wisc and need to tell everyone about them. Our purchase was a Chrysler Town & Country van. Mike and Nancy Berg are so welcoming and wonderful people to do business with. In fact it was Nancy and Chris Holmes who made our sale final. Their entire staff is a great bunch of people. You are treated right with no pressure and very fair here. "Try them and you'll like them". We are so glad we did!

Lowell and Alice,Rosendale